Permanent FTTH Project Coordinator | RSAWEB Vacancies
Job Description
RSAWEB Vacancies – FTTH Project Coordinator
Location: Cape Town, Western Cape
Company: RSAWEB
Job Type: Permanent
Job Sector: Telecommunications
Job Title: FTTH Project Coordinator
About RSAWEB
Established in 2001, RSAWEB is South Africa’s fastest-growing internet service provider (ISP). We are dedicated to delivering exceptional connectivity solutions for home customers and advanced technology services for businesses. With a 4.7 out of 5 Google rating, we are proudly recognized as South Africa’s best-rated ISP. Our accolades include winning KFM’s Best of the Cape Awards for Best ISP in 2021 and 2022, ranking as one of the fastest streaming ISPs on Netflix, and earning top ratings on MyBroadband.
RSAWEB has made significant investments in infrastructure, including data centers in Johannesburg and Cape Town, to provide cutting-edge solutions.
Specialisation Fields:
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
- Enterprise Connectivity
- Mobile Connectivity & Data Management
- Cloud Infrastructure
Our Values:
- We Build Trust and Ownership
- We Honour & Respect People
- We Cultivate Passion & Creativity
- We Innovate Feverishly
- We Go the Extra Mile
- We Believe in Humility
- We Communicate Openly & Honestly
- We Make it Fun
- We Teach, Grow & Learn
- We Do More, With Less
Role Overview
As an FTTH Project Coordinator at RSAWEB, you will be a vital part of our Consumer Division, ensuring seamless project execution for new orders, upgrades, and downgrades. Your role will involve close coordination with Fibre Network Operators (FNOs) and maintaining exceptional customer communication throughout the onboarding process.
Key Responsibilities:
- Process FTTH new orders, upgrades, and downgrades efficiently.
- Track customer orders and provide timely updates.
- Coordinate service delivery with Fibre Network Operators (FNOs).
- Manage stakeholder and customer relationships.
- Document and maintain FTTH delivery processes.
- Ensure a smooth end-to-end customer onboarding experience.
- Handle high volumes of tickets via calls and emails.
- Resolve complex customer issues with effective solutions.
- Perform other related duties as required.
Requirements:
- Grade 12 or equivalent.
- Relevant tertiary qualification (preferred).
- 2+ years in a fast-paced Customer Service/Technical Support role.
- 1+ year of ISP experience in Project Delivery, Provisioning, or Technical Support.
- Proven ability to manage a high volume of daily tickets.
- Strong customer-centric approach.
- Proactive problem-solving skills.
- Excellent time management and attention to detail.
- Proficiency in MS Excel, MS Word, and numerical analysis.
- Experience with CRM and ticketing systems.
Benefits:
- Medical Aid (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum – Health4Me)
- Discounted Internet Connectivity
- Free Employee Wellness Programme (ICAS)
- Team-Building Activities
- Exposure to cutting-edge industry technologies
- A dynamic and engaging work environment
If you do not hear from us within two weeks of your application, kindly consider it unsuccessful.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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