Permanent Customer Success Manager | Impact Tech Vacancies
Job Description
Impact Tech Vacancies – Customer Success Manager (Affiliate & Influencer)
Location: Cape Town, Western Cape
Company: Impact Tech
Job Type: Permanent
Job Sector: Marketing
Customer Success Manager (Affiliate & Influencer) – Impact Tech
Our Company:
Join a team where your voice matters, your contributions are recognized, and you collaborate with talented, passionate professionals from around the world. At Impact Tech, we’re dedicated to:
- Prioritizing our people
- Delivering cutting-edge technology to our customers
- Offering flexible work arrangements that empower your success
- Driving customer success with relentless focus
- Leading the SaaS space in automating partnerships—affiliate, influencer, technology, and beyond
- Cultivating an entrepreneurial culture that thrives on collaboration and curiosity
- Making a meaningful impact in business and the broader community
As the global leader in Partnership Automation, Impact Tech partners with brands like Adidas, Airbnb, eBay, Lenovo, Nike, and Uber to streamline affiliate, influencer, and brand partnerships. Our Partnership Cloud spans the full lifecycle—onboarding, tracking, payments, recruitment, data intelligence, and fraud protection. Since 2008, we’ve grown to 1,100+ employees across 21 offices worldwide, offering endless opportunities for growth.
Your Role at Impact Tech:
As a Customer Success Manager (Affiliate & Influencer), you’ll be a product expert, building and nurturing relationships with clients to drive successful marketing campaigns. Your business acumen, digital ecosystem expertise, and critical thinking will help you excel every day.
What You’ll Do:
- Deliver exceptional support to top-tier clients
- Foster proactive and reactive relationships with assigned accounts
- Conduct account monitoring, check-ins, and relationship-building
- Provide training, product support, and technical issue resolution
What You Have:
- 2+ years in customer service/relationship management (B2B preferred)
- Deep knowledge of influencer marketing and digital ecosystems
- Bachelor’s degree (Business, Marketing, or related field a plus)
- Proven track record of outstanding customer support
- Strong problem-solving, initiative, and adaptability
- Detail-oriented with excellent prioritization skills
- Exceptional communication and teamwork abilities
- Conflict resolution and time management expertise
Nice to Have:
- Experience in affiliate or partnership marketing
Benefits:
- Hybrid, casual work environment
- Responsible PTO policy—take the time you need for work-life balance
- Training & Development in advanced partnership automation
- Medical Aid (Discovery & Bonitas) and Provident Fund (Momentum)
- Restricted Stock Units (3-year vesting)
- Internet allowance, fitness reimbursements, and technology stipend
Impact Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and help shape the future of partnerships!
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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